It is the voices of our members that have shaped our Credit Union’s existence. We continue to grow, evolve and improve all from our members’ input. It is all part of “Taking Care of Our Own”. Let us know when we’ve done well or when we’ve let you down. We’re listening.
| CORPORATE OFFICE 105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8 |
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| Phone | 1.800.561.2557 |
| ContactUs@tpcu.on.ca |
Positive feedback is important for all of our staff, for proper recognition please be sure to provide the name(s) of staff involved.
We strive to provide our members with great service and a pleasant experience, but occasionally things can go wrong. Let us know if this happens or just when you want to voice your concerns. It matters to us, and we take it very seriously. By letting us know when things go wrong you help to make your Credit Union better and stronger for all members.
Our commitment is to acknowledge your contact within two business days of receiving it. Where possible, we aim to provide an immediate resolution to your concern. More complex issues may take longer to resolve, if this is the case we will communicate with you and advise when you can expect to hear back from us.
To assist you in rectifying any problems, or to better acknowledge your concerns, consider taking this approach:
Collect any relevant information including who you spoke to, where, date and time, as well as any documentation regarding your complaint or concern. Be prepared to advise us on your preferred method of reply: phone, email or mail.
Contact our Member Solutions Centre at 1.800.561.2557 or at memberhelp@tpcu.on.ca for immediate assistance, or if the Member Solutions Centre is unable to provide a resolution, please contact your Branch Manager:
105 Gordon Baker Road, Suite 103
Toronto, ON M2H 3P8
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 416.226.5355
Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM
3000 Garden Street, Unit 101B
Whitby, ON L1R 2G6
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.839.5332
Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM - Branch
Monday to Friday 9:00 AM to 5:00 PM - ATM
63 Eric T. Smith Way Suite 130
Aurora, ON L4G 0Z6
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.836.4766
Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM
7725 Kennedy Road South, Unit 1
Brampton, ON L6W 0B9
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.796.7163
Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM
4671 Palladium Way, Unit 2
Burlington, ON L7M 0W9
1.800.561.2557 or 1.416.226.3353 (Outside of Canada)
Fax: 905.336.3527
Hours of Operation
Monday to Friday 10:00 AM to 4:00 PM - Closed for lunch 1:00pm to 1:30pm
If you are not satisfied with your resolution, please escalate your concern to: The Manager of Retail Services, Bess Kominos-Estrela
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CORPORATE OFFICE - Attn: Manager of Retail Services 105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8 |
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| Phone | 416.224.6707 |
| ContactMgrRS@tpcu.on.ca |
If the Manager of Retail Services is unable to provide a resolution you may wish to contact: The Chief Executive Officer, Andy Doak
CORPORATE OFFICE - Attn: Chief Executive Officer 105 Gordon Baker Road, Suite 222 Toronto, ON M2H 3P8 | |
| Phone | 416.224.6701 |
| ContactCEO@tpcu.on.ca |
If the Police Credit Union is unable to resolve your concern, you may wish to contact the Financial Services Regulatory Authority of Ontario.
Financial Services Regulatory Authority of Ontario (FSRA) 25 Sheppard Avenue West Suite 100, Toronto, ON M2N 6S6 | |
| Phone Toll Free: | 416-250-7250 1-800-668-0128 |
| contactcentre@fsrao.ca |
