CAREERS

Location
105 Gordon Baker Road, North York, ON M2H 3P8

Benefits:

• Mileage reimbursement
• Paid time off
• Vision care
• Dental care
• Life insurance
• Employee assistance program
• Disability insurance
• Profit sharing
• Company pension
• Extended health care
• Company events
• On-site parking
  

Company Overview

The Police Credit Union is a full-service financial institution dedicated to serving our members with competitive rates and rewarding programs. Since 1946, our philosophy has been 'not for profit - but for service,' emphasizing community support and cooperative principles. We are committed to helping our members achieve their financial goals while fostering a supportive and ethical environment.

Job Summary

At TPCU, our members are at the heart of everything we do. We are looking for a Compliance Administrator to work at our corporate office, reporting to the Controller. The Compliance Administrator will provide operational and administrative support to the corporate team on compliance and Anti-Money Laundering (AML) related tasks. This in-office role is perfect for a self-motivated individual who enjoys the "puzzle" of complex financial reconciliations and takes pride in maintaining high standards of legislative compliance. The incumbent will ensure all compliance and AML projects are handled with precision. Join us and leverage your analytical skills to support the financial integrity of our Ontario-based Credit Union.

Responsibilities

• Review monthly AML monitoring alerts (e.g., large cash transactions, structuring indicators, unusual activity) using Navaera to conduct detailed investigations into unusual or potentially suspicious transactions.
• Document investigative steps, rationale, and conclusions in a clear, audit‑ready format.
• Escalate high‑risk activities to the CAMLO for suspicious transaction report (STR) determination.
• Prepare and submit large cash transaction reports (LCTRs), outgoing electronic funds transfers (EFTO’s), and incoming electronic funds transfer reports (EFTR’s) within required timelines.
• Assist in preparing suspicious transaction reports (STR).
• Ensure all reporting is complete, accurate, and supported by appropriate documentation.
• Perform onboarding reviews for higher‑risk members, including beneficial ownership verification.
• Conduct Enhanced Due Diligence (EDD) reviews for high‑risk members.
• Maintain and update member risk ratings based on ongoing monitoring and periodic reviews.
• Support the bi-annual AML/ATF effectiveness review.
• Provide support for FINTRAC audits.
• When an internal audit or a FINTRAC/FSRA exam identifies a processing gap, the Administrator tracks the correction plan, following up with branch managers to ensure the deficiency is resolved before missing regulatory deadlines.
• Maintains records and processes a variety of branch and centralized administration tasks.
• Maintain and assist with updating the procedural manual and implementing policies and processes related to branch compliance.
• Maintains confidentiality of client information consistent with Credit Union policies and procedures.
• Responsible for staying up to date on all Credit Union policies, procedures, and training, to ensure compliance.
• Responsible for being a contributing member of various committees as needed, serving on the Social Committee, the Joint Health & Safety Committee, becoming a Fire Warden, etc.
• Other tasks as assigned.

Qualifications

• A minimum of two (2) years of experience in a financial institution (Credit Union preferred) with a focus on compliance and Anti-Money Laundering (AML).
• A Diploma or bachelor’s degree in Accounting, Business Administration, Finance, Commerce, Legal Studies, Criminology, or a related field, is an asset.
• Holding or actively working toward a recognized Anti-Money Laundering designation, such as CAMS (Certified Anti-Money Laundering Specialist) or CAMLI (Canadian Anti-Money Laundering Institute) credentials.
• Familiarity with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and FINTRAC reporting guidelines.
• Proven experience reviewing member/client onboarding documentation for compliance, identifying anomalous transactions, and compiling risk summaries or files for regulatory bodies (FINTRAC).
• High attention to detail, strong research and time-management skills, proven ability to work independently, and a commitment to continuous learning.

Call-To-Action

If you are passionate about upholding integrity within a community-focused financial institution, we invite you to bring your expertise to Police Credit Union. Join us in making a difference—your next career move awaits!

At The Police Credit Union, we recognize, appreciate, and value the diversity of our community. We strive for inclusion and equity in our employment practices and service delivery. We are committed to fostering an inclusive and equitable workplace that represents and values the diverse cultures within our community.

We welcome and encourage applications from individuals of all backgrounds. We recognize that diverse perspectives drive innovation and excellence. Our hiring process is designed to be inclusive, accessible, and free from bias. We are committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. If you require accommodations at any stage of the recruitment process, please let know, by contacting Human Resources

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Are you able to commute to the corporate office every day for this in-person position?
• Do you have an Anti-Money Laundering designation, such as CAMS (Certified Anti-Money Laundering Specialist) or CAMLI (Canadian Anti-Money Laundering Institute) credentials?
• What are your annual salary expectations for this position?

Experience:

• Anti-money laundering: 2 years (preferred)

Work Location: In person

Benefits

• Casual dress
• Company events
• On-site parking

Company Overview

The Police Credit Union is a full-service financial institution dedicated to helping our members achieve their financial goals. Since 1946, we have operated on principles of cooperation and community support, offering competitive rates and rewarding programs to foster a sense of family among our members.

Job Summary

As part of a closed-bonded credit union and working from our corporate offices, Monday through Friday, 9am to 5pm (and alternating Saturdays 10am – 3pm), the MSC Representative is an integral part of the Credit Union team. This position requires excellent customer focus and the ability to effectively assess and execute members’ financial support needs or refer to a Financial Services Officer or the Branch Manager. The MSC Representative is accountable for responding to inbound and electronic communications, in an efficient, professional and effective manner to ensure our members receive excellent member experience. Our Corporate and Retail teams consist of dynamic customer focused professionals, and we welcome those looking to contribute to a community dedicated and collaborative team where a real impact can be made through building strong relationships.

Responsibilities

• Respond promptly and courteously to all inbound telephone calls, emails, and website inquiries.
• Maintain high performance levels by conducting all verbal and written communications in a professional, friendly, and helpful manner.
• Handle member inquiries proactively, ensuring follow-up on all requests for a satisfactory resolution and an excellent member experience.
• Ensure member profiles and contact information remain current and accurate across all systems.
• Address high-profile or sensitive matters with urgency, escalating to management or third-party service providers when necessary.
• Follow established protocols for authenticating members and ensuring compliance with privacy requirements while facilitating smooth and productive call centre workflows.
• Monitors and maintains Central 1's Fraud Alert System, and contacts members, as needed.
• Facilitate member contact as part of the dormant account process.
• Assists team members and other departments as required to maintain service consistency.
• Offer feedback on operations and objectives to improve the overall efficiency and productivity of the department.
• Facilitate the smooth hand-off of member interactions to branch teams when in-person service is required.
• Support the Manager of Retail Services with operational tasks, including staff scheduling and special projects.
• Assist members with their financial wellness by educating them on products and services tailored to their needs.
• Identify opportunities for business growth and refer members to appropriate branch specialists for complex financial needs.
• Actively promote current credit union marketing campaigns and new services during every member interaction.
• Maintain up-to-date, thorough knowledge of all credit union offerings to provide accurate and persuasive information.
• Responsible for staying up to date on all Credit Union policies, procedures, and training, to ensure compliance.
• Being a contributing member of various committees as needed, serving on the Social Committee, the Joint Health & Safety Committee, becoming a Fire Warden, etc.
• Other duties as assigned.

Qualifications

• Minimum 2 years of recent experience within a financial institution or equivalent call centre experience.
• Excellent verbal and written communication with a genuine desire to provide solutions and improve the member experience.
• Strong analytical skills with the ability to spot discrepancies of financial information.
• Knowledge of operations within a financial institution.
• Strong computer literacy (Microsoft Word, Excel, Teams)
• Education: High School Diploma required;
  

'Ready to make a difference? Join us at Police Credit Union as a Member Solutions Centre Representative and help our members achieve their financial dreams. Your dedication can turn everyday interactions into meaningful relationships!'

What are your salary expectations for this call centre contract position?
Are you able to reliably commute daily to 105 Gordon Baker Avenue Monday through Saturday?

Work Location: In person