INTRODUCTION: PRINCIPLES IN THE CODE
Credit unions are unique institutions. Operating in Canada for over 100 years, credit unions are financial cooperatives that are governed and financed differently than banks. At credit unions, members are shareholders. Being a member means sharing in the credit union’s success.Our primary motivation is providing quality products and services to our members. We are committed to ensuring that our members are completely satisfied with the level of services they receive.
This is our Market Conduct Code.
The Code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Individuals are entitled to the best possible care of their financial interests. We respect all our provincial regulatory obligations and continually practice absolute excellence in consumer protection. Our best practices can be summarized in five key principles:
Business Practices
We are committed to providing fair treatment to all our members using our products and services. It is a core component of our governance and corporate culture.
Fair Treatment and Fair Sales Practices
Treating members and customers fairly and demonstrating fair sales practices always are integral parts of our business practices.
Access to Banking Services
We ensure that all members and customers are granted access to fundamental financial services.
Complaint Handling
We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.
Transparency and Disclosure
We use plain-language descriptions of products and services in our communications to ensure people make informed decisions.
WHO WE ARE
